Please read all these terms and conditions carefully, as they constitute a binding agreement between you and Brownie and the Bean Ltd.
Welcome to www.brownieandthebean.com
This website is owned and operated by Brownie and the Bean Limited (“Brownie and the Bean Ltd”).
These Terms and Conditions will apply to the purchase of goods by you (the Customer or you). We are Brownie and the Bean Limited (the Supplier, us, our, or we), a company registered in England and Wales under number 11972831 whose registered address is at Fullmoon House, Half Moon Lane, Redgrave, Suffolk, IP22 1RX and our email address info@brownieandthebean.com.
This website is directed at users of the age 18 and older. You can only use this website and purchase goods from the website if you are eligible to enter into a contract and are at least 18 years old. We do not sell alcoholic products to anyone under the age of 18, as per the licensing Act 2003. Refusal of a sale or delivery is at our discretion. To place an order for items containing alcohol, you confirm that you and the intended recipient(s) are at least 18 years of age.
By placing an order with us, you agree to be bound by these Terms and Conditions. By accessing the website or by using any of its services, you indicate (i) you have read, understood and agree to be bound by this agreement and (ii) you are at least 18 years old and entering into this agreement for yourself. Should you have any questions regarding the Terms please contact us at info@brownieandthebean.com
Website Terms & Conditions
Last updated: 5 August 2026
Welcome to Brownie and the Bean.
These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
1. About Us
Brownie and the Bean is a family-run artisan bakery producing handcrafted brownies and baked goods for delivery throughout the United Kingdom.
Business Address
Brownie and the Bean
Fullmoon House
Half Moon Lane
IP22 1RX
United Kingdom
Email: info@brownieandthebean.com
2. Website Use
You agree to use our website only for lawful purposes.
You must not:
- misuse or interfere with our website
- knowingly introduce viruses or malicious software
- attempt to gain unauthorised access to our systems
- use automated software to copy or scrape website content
- reproduce or republish any part of our website without our written permission
We reserve the right to suspend or restrict access where misuse is suspected.
3. Product Information
We make every effort to ensure our product descriptions, photographs and prices are accurate.
As every brownie is handmade, slight variations in colour, decoration, toppings and appearance are perfectly normal and form part of the artisan nature of our products.
Product images are provided as a guide and may differ slightly from the product you receive.
4. Prices
All prices are displayed in Pounds Sterling (£).
Prices include VAT where applicable.
Delivery charges, where applicable, are displayed during checkout before payment is taken.
We reserve the right to change prices at any time before an order is placed.
5. Placing an Order
When you place an order, you are making an offer to purchase our products.
Your order is accepted once you receive confirmation that we have accepted it.
We reserve the right to refuse or cancel an order where:
- payment cannot be authorised
- products become unavailable
- an obvious pricing error has occurred
- fraud is suspected
- abusive or inappropriate behaviour has occurred
If payment has already been taken, any refund due will be processed using your original payment method.
6. Handmade Products
Every product is handmade in small batches.
Because of this:
- decorations may vary
- toppings may differ slightly
- colours may vary naturally
- seasonal ingredients may differ slightly depending on availability
These variations do not affect product quality.
7. Delivery
Delivery information can be found in our separate Delivery Policy.
Whilst we work hard to dispatch orders on time, delivery dates cannot always be guaranteed once parcels have been handed to Royal Mail or another courier.
Customers are responsible for providing accurate delivery details when placing an order.
8. Gift Orders
Many of our products are purchased as gifts.
Customers are responsible for ensuring:
- recipient details are correct
- delivery addresses are accurate
- gift messages are entered correctly
Gift messages are reproduced exactly as entered during checkout.
We cannot accept responsibility for spelling or wording errors submitted by customers.
9. Allergens
Our bakery handles all major allergens, including:
- cereals containing gluten
- milk
- eggs
- peanuts
- tree nuts
- sesame
- soya
- sulphites
Whilst we maintain excellent food hygiene standards, all products are prepared in the same bakery.
We cannot guarantee that any product is completely free from allergen traces.
Our products are not suitable for anyone with severe food allergies or severe intolerances.
Customers are responsible for checking allergen information before placing an order.
10. Shelf Life & Storage
Storage guidance is supplied with every order.
Unless otherwise stated:
- Refrigerate upon arrival.
- Consume within 14 days.
- Suitable for freezing for up to 3 months.
Quality may deteriorate if products are not stored correctly.
11. Promotions & Discount Codes
From time to time we may offer:
- promotional discounts
- voucher codes
- seasonal offers
Unless stated otherwise:
- only one discount code may be used per order
- codes cannot be exchanged for cash
- codes cannot be applied retrospectively
- codes may have expiry dates and exclusions
We reserve the right to withdraw promotions at any time.
12. Competitions & Giveaways
Separate competition terms may apply to individual promotions.
Unless otherwise stated:
- prizes cannot be exchanged for cash
- prizes are non-transferable
- we reserve the right to substitute prizes with alternatives of equal value where necessary
13. Corporate & Wholesale Orders
Corporate gifting and wholesale orders may be subject to separate agreements, pricing and lead times.
Artwork approvals, branding requirements and payment terms must be agreed before production begins.
14. Intellectual Property
All content on this website, including:
- logos
- branding
- photography
- graphics
- recipes
- product names
- written copy
is owned by Brownie and the Bean or used with permission.
Nothing on this website may be copied, reproduced or used commercially without our prior written consent.
15. Reviews
We welcome honest customer reviews.
By submitting a review, photograph or testimonial, you grant Brownie and the Bean a non-exclusive, royalty-free licence to use that content for marketing purposes, including on our website, social media channels and promotional materials.
We reserve the right not to publish reviews containing offensive, misleading or unlawful content.
16. Website Availability
Whilst we aim to keep our website available at all times, we cannot guarantee uninterrupted access.
We may temporarily suspend the website for maintenance, upgrades or unforeseen technical issues.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any rights you have under UK consumer law
To the fullest extent permitted by law, Brownie and the Bean shall not be liable for any indirect or consequential loss arising from the use of this website or the purchase of our products.
18. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.
These may include:
- severe weather
- flooding
- fire
- industrial action
- transport disruption
- pandemics
- government restrictions
- failures within courier networks
- power or telecommunications outages
19. Privacy
Your personal information is processed in accordance with our Privacy Policy.
Our use of cookies is explained in our Cookie Policy.
20. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on our website and will apply to future orders.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise.
22. Contact Us
If you have any questions about these Terms & Conditions, please contact us.
Brownie and the Bean
Fullmoon House
Half Moon Lane
IP22 1RX
United Kingdom
Email: info@brownieandthebean.com
