Privacy Policy
Last updated 5th August 2026
1. Who We Are
Brownie and the Bean is the data controller responsible for your personal information.
Business Name: Brownie and the Bean
Address:
Fullmoon House
Half Moon Lane
IP22 1RX
United Kingdom
Email:
2. What Information We Collect
Depending on how you use our website, we may collect:
Personal Information
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Company name (where applicable)
- Gift message (where provided)
- Order history
Payment Information
We never store your full payment card details.
Payments are processed securely by our payment providers. These providers process your payment information in accordance with their own privacy policies.
Technical Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Website usage information
- Cookies
- Pages viewed
- Time spent on the website
- Referral source
3. How We Collect Your Information
We collect information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact us by email, telephone or social media
- Complete a contact form
- Enter a competition or giveaway
- Leave a review
- Browse our website
4. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Take payment
- Communicate about your order
- Respond to enquiries
- Provide customer support
- Send marketing communications where you have agreed to receive them or where we are legally permitted to do so
- Improve our website
- Improve our products and services
- Detect fraud and protect our business
- Meet our legal and tax obligations
5. Our Lawful Basis for Processing
Under UK GDPR we process your information under one or more of the following lawful bases:
Contract
To fulfil your order and provide the products you have purchased.
Legitimate Interests
To operate and improve our business, prevent fraud, respond to enquiries and improve customer experience.
Consent
Where you have chosen to subscribe to marketing emails or agreed to optional cookies.
You can withdraw your consent at any time.
Legal Obligation
Where we are required to keep records for tax, accounting or legal purposes.
6. Marketing
If you choose to receive our newsletter, we may send you information about:
- New products
- Seasonal launches
- Special offers
- Competitions
- Bakery news
You can unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us at info@brownieandthebean.com
We will never sell your personal information to third parties for marketing purposes.
7. Sharing Your Information
We only share your information where necessary.
This may include:
- Payment providers
- Courier and delivery companies
- Website hosting providers
- Email marketing providers
- Website analytics providers
- Professional advisers including accountants and legal advisers
- Government authorities where required by law
All third parties are required to protect your personal information and only process it on our instructions or in accordance with their own legal obligations.
8. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Keep your shopping basket working correctly
- Remember your preferences
- Analyse website performance
- Understand how visitors use our website
- Improve our services
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage cookie preferences through your browser settings or our cookie banner.
9. How Long We Keep Your Information
We only keep personal information for as long as necessary.
Typical retention periods include:
- Customer orders: up to 7 years for tax and accounting purposes
- Customer service enquiries: normally up to 3 years
- Marketing information: until you unsubscribe or ask us to remove your details
- Website analytics: in accordance with our analytics provider’s retention settings
10. Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your information.
These include:
- Secure encrypted connections (SSL)
- Password-protected systems
- Restricted access to customer information
- Secure payment processing
- Regular software updates and security monitoring
Although we take reasonable precautions, no internet transmission is completely secure.
11. International Transfers
Some of our service providers may store or process information outside the United Kingdom.
Where this happens, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.
12. Your Rights
Under UK data protection law you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where appropriate
- Restrict processing
- Object to certain processing
- Withdraw consent where processing relies on consent
- Request a copy of your information in a portable format
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:
13. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can remove it.
14. Third-Party Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to read their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always appear on this page with the updated revision date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Brownie and the Bean
Fullmoon House
Half Moon Lane
IP22 1RX
United Kingdom
Email: info@brownieandthebean.com
17. Making a Complaint
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO).
The ICO can be contacted via:
